Assisting passengers with reduced mobility

Personalized assistance for elderly and disabled passengers: care and safety on every flight

Flying to an unfamiliar country is always stressful, even for an experienced traveler. What can we say about elderly relatives, people with disabilities, or children who face a long flight with transfers? AviaSend, together with our partner company Flying Angels, offers a solution that will give you peace of mind for your loved ones, and they will enjoy comfort and safety during their travel.

Our "Passenger Escort" service is more than just a pick-up at the airport. It's a full-service care package: from your door to your final destination, including a shared flight experience. Your loved one will never be left alone with queues, language barriers, or transfer issues.

When is professional escort necessary?

We understand that life circumstances vary. Often, work or health issues prevent relatives from personally escorting loved ones to their vacation destination, medical treatment, or relocation. Our assistance is especially needed if:

• An elderly relative faces a long flight with a transfer in another country.
• The passenger has temporary or permanent mobility limitations and moves around in a wheelchair, on crutches, or with difficulty.
• Assistance is needed at the airport: check-in, baggage drop-off, passport control, and security screening.
• Monitoring of medication intake and well-being during the flight is necessary.
• The relatives do not speak the language of the transit or arrival country.

How it works: complete, turnkey care

The main distinguishing feature of our service is the "one-stop-shop" principle. A single employee is responsible for the passenger throughout the entire journey, eliminating confusion and wasted time during the handover. We work strictly according to the contract, guaranteeing your safety and peace of mind.

• Personalized consultation and quote. You submit a request via messenger on the website, specifying the route, dates, and passenger details. Our consultant calculates the optimal option, selecting an experienced escort (air courier) to suit your specific needs. The price is determined individually, with no hidden fees. The final cost consists of airfare for the entire route for the escort and the person being escorted, the cost of the escort, and overhead expenses.
• Meeting and transfer. The escort will personally arrive at the address you provide. They will introduce the passenger, help pack their belongings, and accept any necessary documents, medications, and money (if necessary). From this moment on, we take care of everything.
• Joint Travel. Our representative is with the passenger 24/7: in the taxi, at the departure airport, during transfers, and, most importantly, on board the aircraft. They help you find a seat, stow your carry-on baggage, accompany you to the restroom, monitor your well-being, and promptly remind you to take your medication.
• Arrival and Handover. Upon arrival, the representative helps you through all formalities, collects your luggage, and escorts you to the meeting vehicle or, if a transfer is required, personally delivers you to your final destination. You receive a photo or video report of the successful completion of your trip.

Why should you trust us with the care of your loved ones?

The algorithm is simple and effective:

• Qualified staff. Our air couriers have extensive experience—at least 15 years of independent travel experience. They have visited over 130 countries and are well-versed in the procedures of every airport worldwide. They are not just travel companions, but professional travelers prepared for any emergency.
• Full legal liability. We sign a formal contract that clearly outlines our responsibilities. You can rest assured that your loved ones are in good hands.
• Route flexibility. It doesn't matter where the passenger is heading—Turkey, Thailand, Germany, or the USA. Any destination in the world, including complex connections, is available for our service.
• 24/7 communication. You can always contact your escort to check on your passenger's well-being and location. You receive instant feedback at every stage of the journey.
• Solving non-standard tasks. Flying with oversized baggage (for example, medical equipment), hotel assistance, ordering special meals on board—we are ready to handle additional tasks, guaranteeing confidentiality and ensuring all your wishes are met.

Traveling doesn't have to be a feat. By choosing AviaSend, you're choosing not just a service, but a team of professionals whose top priority is the safety and comfort of your loved ones.

Submit a request via messenger, and we'll help your loved ones fly with a smile, wherever they are.

Approximate ticket prices

In this form, you can find out the cost of air tickets to your destination. You can find out the cost of our work by writing to us in messenger.